Contact the Editorial Desk
This page explains what our editorial desk can and cannot help with, and how to reach the right person for corrections, press enquiries or complaints about this site.
Take a look at the partnerWhat can I contact you about?
This contact page covers the editorial work of this site: the reviews, explainers and reference pages we publish about the broker JustMarkets for readers in Kenya. We are an independent editorial resource. We are not the broker, we are not affiliated with it, and we do not provide financial services, trading accounts, deposits, withdrawals or investment advice.
The desk does answer questions about what we have published. If something on this site is unclear, if you want to know why a particular point was included in a review, or if you are checking whether a page reflects our current position, write to us through the contact form on this site and describe the page and the passage you are asking about.
We also read correspondence from readers who believe we have missed something relevant to a review. That is different from asking us to change a verdict you disagree with. We are happy to explain our reasoning; we do not revise published conclusions simply because a reader prefers a different one.
How do I submit a factual correction?
Use the contact form on this site and mark your message as a correction request. Tell us the exact page, quote the sentence or figure you believe is wrong, and state what you think the correct position is. If you can point to a public source that supports the correction, include it. We do not need a long argument; a clear statement of the error and where to verify it is enough.
We check correction requests against the sources used for the original page and against the broker's own published documentation. If we agree that something is factually wrong, we amend the page and note the change where the correction is material. If we conclude the original wording was accurate, we reply explaining why. We do not remove accurate material on request.
Please do not send account numbers, identity documents, bank details or screenshots containing personal data. We do not need them, and this desk is not set up to hold them.
Can you help with my account, deposit or withdrawal?
No. We cannot open an account for you, cannot access an existing one, cannot look into a deposit or withdrawal, cannot check a verification status, cannot discuss spreads or swaps applied to your trades, and cannot intervene in a dispute between you and the broker. We have no connection to the broker's systems and no ability to act on your behalf.
Anything you send us about an individual account will not be forwarded, because we have no route to forward it to. For account matters, use the support channels published on the broker's own website. If your complaint concerns how the broker has treated you, the broker's internal complaints procedure is the correct first step, and any external dispute route available to you in Kenya should be pursued through the proper authority rather than through this site.
We publish editorial assessment, not casework.
Which languages does the desk read?
The desk works in English and reads correspondence written in English. We can also read Swahili well enough to understand a correction request submitted in it, though our published pages and our replies are in English, and a reply may summarise your point in English rather than mirror your wording.
If you write in another language, we may not be able to handle the message reliably, and we would rather say so than guess at a correction. In that case, please send the request in English, with the quoted passage from our page reproduced exactly as it appears.
Press enquiries and partnership enquiries should be written in English for the same reason.
How do I raise a press enquiry or a complaint about this site?
Journalists and editors can use the contact form on this site and mark the message as a press enquiry. State your outlet, your deadline and the specific page or point you are asking about. We answer factual questions about our published work and can explain our review method. We do not give interviews on market direction, do not comment on the broker's commercial affairs, and do not provide quotes for promotional use.
Partnership enquiries are read, but this site is independent and editorial. We do not accept arrangements that would give any broker influence over what we publish, and we do not publish paid placements presented as reviews.
If your complaint is about this site itself, rather than about the broker, send it through the contact form marked as a site complaint. Tell us which page and what we did wrong. The editors review these complaints directly and reply with what they found. Where we got something wrong, we correct it and say so on the page. Where we did not, we explain our position and treat the matter as closed. Do not send site complaints to the broker; they have no role in what we publish.
